Shipping policy
Last updated: July 2026
Shipping at a glance
| Topic | Details |
|---|---|
| Shipping cost | Free on all US orders, no minimum |
| Processing time | 1–2 business days |
| Delivery time | 4–7 business days after dispatch |
| Total estimated time | 5–9 business days from order |
| Tracking | Tracking link by email within 24 hours of dispatch |
| Ships to | United States only |
| Lost packages | Replacement or full refund if not arrived within 15 business days of dispatch |
| Contact | support@doctorlamp.com |
Processing time
We process your order within 1 to 2 business days after receiving your payment. You'll get a confirmation email the moment your order is placed, and another when it ships.
Delivery time
Once your order has been dispatched, delivery takes 4 to 7 business days. Total estimated delivery time is 5 to 9 business days from the moment you order.
Shipping costs
Shipping is free on every order to the United States. No minimum spend, no surprises at checkout.
How we ship
Every order ships fully tracked. Once your order is dispatched, you'll receive a tracking link by email within 24 hours, so you can follow your lamp all the way to your door.
Lost or delayed packages
If your package has not arrived within 15 business days of dispatch, contact us and we will either send a free replacement or issue a full refund — your choice.
Customs, duties and taxes
All listed prices include applicable taxes. Orders shipped within the United States are not subject to additional customs duties or import fees — the price you see at checkout is the price you pay.
Where does my order come from?
We work with international fulfilment partners to bring you well-made pieces at a fair price. Your order is dispatched directly from our fulfilment network, and returns are handled through our US returns facility in Miami, Florida.
Questions about your order?
Email us at support@doctorlamp.com
Phone: +31 6 24 32 03 45
We're available Monday to Friday, 9:00–17:00 (EST).