Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 2 business days. Delivery takes 4 to 7 business days after dispatch, so the total estimated time is 5 to 9 business days. Every order ships fully tracked, on us.
Where do orders ship from?
We work with international fulfilment partners and ship directly from our fulfilment network in Asia. Our US returns facility is based in Miami, Florida.
What is your return policy?
You can return any item within 30 days of receiving it, no questions asked. Full details are on our Returns & Refund Policy page.
How do I track my order?
You'll receive a tracking link by email within 24 hours of dispatch, so you can follow your lamp all the way to your door.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay.
How can I contact you?
Email us at support@doctorlamp.com or call +31 6 24 32 03 45, Monday to Friday, 9:00–17:00 (EST).
GET IN CONTACT WITH US
Available from Monday to Friday, 9am to 5pm.